Pectolite LLC is unable to accept returns of unwrapped product. Due to the personal nature of our products and for the safety of our clients, products cannot be restocked or resold once opened. Products are returned at the expense of the customer, unless item is defective or not as represented on our site. Returned products will be refunded the purchase price in store credit or to the original form of purchase based on our discretion.
Here at Pectolite LLC we try to do all that we can to provide clear, comprehensive ingredients list and encourage our customers to make product selections carefully. Pectolite LLC is not responsible for any reactions to ingredients; patrons with potential sensitivities to listed ingredients should not use the product. If at any time irritation occurs, discontinue use of the product.
However, we know that issues and reactions may occur. If there is a problem with your order, please email us. We will make every effort to resolve any issues.
In the event that a product is defective, please notify us by email within 48 hours. Return of a defective product will not be accepted unless you have contacted us first. Defective products must be sent back for inspection. If found to be defective, a new product will be shipped or store credit issued. Original shipping fees cannot be refunded.
We appreciate your business.